TERMS & COnditions

This website is operated by THEUNKNOWN.AE. Throughout the site, the terms “we”, “us”, and “our” refer to THEUNKNOWN.AE. We offer this website, including all information, tools, and services available on this site, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated herein.

By accessing our website and/or purchasing products or services from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms”), including any additional terms, conditions, and policies referenced herein and/or available via hyperlink. These Terms apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be legally bound by these Terms. If you do not agree to all the terms and conditions set out in this agreement, you must not access the website or use any of our services. Where these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features, tools, or services added to the website shall also be subject to these Terms and Conditions. You may review the most current version of the Terms at any time on this page. We reserve the right to update, amend, or replace any part of these Terms by posting updates to our website. It is your responsibility to review this page periodically for changes. Continued use of or access to the website following the posting of any updates constitutes acceptance of those changes.

Our online store is hosted on WEBFLOW Inc., which provides us with the e-commerce platform that enables us to offer our products and services to you.

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SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms and Conditions, you confirm that you are at least the age of majority in your country or jurisdiction of residence, or that you have obtained consent from a parent or legal guardian to allow any minor dependents to use this website.

You agree not to use our products or services for any unlawful or unauthorized purpose, and you must not violate any applicable laws or regulations in your jurisdiction, including but not limited to intellectual property laws.

You must not transmit any malicious code, including viruses, worms, or any software intended to disrupt, damage, or interfere with the functionality of the Service. Any breach of these Terms may result in the immediate suspension or termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to any individual or entity at our sole discretion, at any time and for any reason.
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You acknowledge that any content you provide (excluding payment information) may be transferred unencrypted across various networks and may be adapted to meet technical requirements of different systems or devices. However, all payment-related data, including credit card information, is securely encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, including access to the website or any contact provided through it, without our prior written consent.

Section headings are provided for convenience only and shall not affect the interpretation of these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We do not guarantee that the information available on this website is accurate, complete, or up to date. All content is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate or current sources.

This website may include historical information, which is provided for reference only and may not reflect current conditions. We reserve the right to modify or update the content of this website at any time without obligation to do so.

It is your responsibility to monitor any changes made to the website.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

All prices for products and services are subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue any aspect of the Service, including content and product offerings, at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through our website. These items may be offered in limited quantities and are subject to return or exchange only in accordance with our Return Policy.

We make every reasonable effort to display product colors, images, and descriptions as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual product appearance.

We reserve the right, at our sole discretion, to limit the sale of our products or services to any individual, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We may also limit quantities of any products or services offered.

All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer made on this website is void where prohibited by law.

We do not guarantee that the quality of any products, services, or information purchased or obtained through our website will meet your expectations, nor do we warrant that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same account, payment method, or billing/shipping address.

If we modify or cancel an order, we may attempt to notify you using the contact details provided at the time of purchase.

We also reserve the right to refuse or restrict orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide accurate, complete, and current purchase and account information for all transactions made on our website. You also agree to promptly update your account details, including email address and payment information, to ensure successful order processing and communication.

For further details, please refer to our Return Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services over which we have no control or oversight.

You acknowledge and agree that such tools are provided “as is” and “as available,” without any warranties, representations, or endorsements of any kind. We shall not be liable for any issues arising from or related to your use of optional third-party tools.

Your use of these tools is entirely at your own risk and discretion. You are responsible for reviewing and agreeing to the terms set by the respective third-party providers.

We may, in the future, introduce new features, tools, or services through the website. Such additions will also be subject to these Terms and Conditions.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not owned or controlled by THEUNKNOWN.AE.

We are not responsible for reviewing or evaluating the content, accuracy, or practices of any third-party websites. We do not warrant and will not have any liability or responsibility for any third-party materials, products, or services.

We are not liable for any harm or damages related to your use of third-party websites or transactions made with them. You are advised to review the policies and terms of any third-party website before engaging in any transactions.

Any complaints, claims, or questions regarding third-party products or services should be directed to the respective third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit content to us, whether at our request (such as contest entries) or voluntarily (including ideas, suggestions, proposals, or other materials) through any medium (collectively, “Comments”), you agree that we may, at any time and without restriction, use, edit, copy, publish, distribute, translate, and otherwise utilize such Comments in any format or medium.

We are under no obligation to:

1. Maintain any Comments in confidence
2. Provide compensation for any Comments
3. Respond to any Comments

We reserve the right, but not the obligation, to monitor, edit, or remove content that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any intellectual property rights or these Terms.

You agree that your Comments will not violate any third-party rights, including intellectual property, privacy, or personal rights. Your submissions must not contain unlawful, abusive, or harmful material, nor include any viruses or malicious code.

You must not use a false identity, impersonate another person, or mislead us or third parties regarding the origin of your Comments. You are solely responsible for the content and accuracy of any Comments you submit. We assume no liability for any Comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy. By using our website, you consent to the collection, use, and processing of your personal data in accordance with our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our website or within the Service that contains typographical errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to update or change information or cancel orders if any information is found to be inaccurate at any time without prior notice, including after an order has been submitted.

We are under no obligation to update, amend, or clarify information on the website, except as required by applicable law. The absence of a specified update or refresh date should not be interpreted as confirmation that all information has been modified or is current.

SECTION 12 - PROHIBITED USES

You are prohibited from using the website or its content for any unlawful or unauthorized purpose. This includes, but is not limited to:
- Violating any applicable laws or regulations
- Infringing upon our intellectual property rights or those of others
- Harassing, abusing, defaming, or discriminating against others
- Submitting false or misleading information
- Uploading or transmitting viruses or malicious code
- Collecting or tracking personal information of others without consent
- Engaging in spam, phishing, or similar activities
- Interfering with or circumventing the security features of the website or related systems

We reserve the right to terminate or restrict your access to the Service or website if you violate any of these prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that, from time to time, we may suspend or discontinue the Service for indefinite periods or cancel the Service at any time without prior notice.

Your use of the Service is at your sole risk. All products and services delivered through the website are provided on an “as is” and “as available” basis, unless otherwise expressly stated. We make no representations or warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

To the fullest extent permitted by law, THEUNKNOWN.AE, including its directors, officers, employees, affiliates, agents, contractors, suppliers, and licensors, shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages. This includes, without limitation, loss of profits, revenue, savings, data, or replacement costs arising from your use of the Service or any products purchased through the website.

This limitation applies whether the claim is based on contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.

Where certain jurisdictions do not allow limitations on liability, our liability shall be limited to the maximum extent permitted by applicable law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless THEUNKNOWN.AE, along with its affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, suppliers, and representatives, from and against any claims, demands, losses, liabilities, damages, or expenses (including reasonable legal fees) arising out of or related to:

- Your breach of these Terms and Conditions
- Your violation of any applicable law or regulation
- Your infringement of any third-party rights

SECTION 15 - SEVERABILITY

If any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

Any unenforceable portion shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to termination shall survive the termination of this agreement.

These Terms and Conditions remain in effect unless and until terminated by either you or us. You may terminate this agreement at any time by ceasing to use our website and services.

We reserve the right to terminate or suspend your access to the Service at any time, without notice, if we believe you have violated any provision of these Terms.

Upon termination, you remain responsible for all outstanding obligations and amounts due up to and including the date of termination. We may also deny you access to the website or any part of the Service.

SECTION 17 - ENTIRE AGREEMENT

These Terms and Conditions, together with any policies or operating rules published on this website, constitute the entire agreement between you and THEUNKNOWN.AE and govern your use of the Service.

They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any previous versions of these Terms.

Any failure by us to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms and Conditions, and any separate agreements under which we provide services to you, shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms and Conditions at any time by posting updates on our website.

It is your responsibility to review this page periodically for any changes. Your continued use of or access to the website following the posting of any updates constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

For any questions regarding these Terms and Conditions, please contact us at: info@theunknown.ae

SECTION 21 - SALES & DISCOUNTS

From time to time, THEUNKNOWN.AE may offer promotional discounts, vouchers, or special offers subject to specific terms and conditions.

Unless otherwise stated:

- Discounts may be limited to a specified time period and are valid only during the promotion
- Discount codes may be restricted to one-time use per customer
- Promotions may apply only to selected products or full-price items
- Discount codes cannot be combined with other offers unless explicitly stated
- If an order is cancelled or returned and no longer meets the promotion criteria, the associated discount may be revoked

We reserve the right to modify or withdraw any promotion at any time without prior notice.

SECTION 22 - ORDERS

THEUNKNOWN.AE reserves the right, at its sole discretion, to refuse, limit, or cancel any order at any time without prior notice.

This may include, but is not limited to, situations involving pricing or product inaccuracies, suspected fraudulent activity, unauthorized transactions, or any other unforeseen circumstances.

By placing an order through our website, you acknowledge and agree that all orders are subject to acceptance and availability. We reserve the right to verify order details before processing and to cancel or refuse any order if necessary.

In the event of order cancellation, we will make reasonable efforts to notify you using the contact information provided at the time of purchase.

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